Shipping, Returns & Exchanges

How long will my order take to arrive?

Most Saddle Trails Western Wear products are made especially for you when your order is placed.

Please allow approximately 2–5 business days for production and fulfillment before your order ships. Once shipped, delivery time will depend on your location and the shipping method selected.

For most U.S. orders, standard shipping typically takes an additional 3–4 business days after fulfillment.

During holidays, high-volume periods, severe weather, or carrier delays, delivery may take a little longer.

How can I track my order?

Once your order ships, you'll receive an email with tracking information so you can follow your Saddle Trails gear all the way to your door.

If your tracking information hasn't updated for several days or your package appears to be delayed, please contact us and we'll be happy to help.

Why does it take a few days before my order ships?

Most of our apparel and accessories are made to order rather than sitting in a warehouse.

This allows us to offer more designs, colors, and styles while reducing unnecessary inventory and waste.

Your item is printed, embroidered, or produced specifically after your order is placed.

Do you accept returns?

Because our products are made to order, we generally cannot accept returns for:

• Ordering the wrong size
• Choosing the wrong color
• Changing your mind after ordering
• Buyer's remorse

Please review the product description and size guide carefully before placing your order.

However, if there is a problem with your order, we absolutely want to make it right.

Can I exchange an item for another size or color?

Because each item is made specifically for your order, we generally cannot offer exchanges for a different size or color.

We strongly recommend checking the sizing information provided on the product page before ordering.

If you received the wrong size or color from what you actually ordered, contact us and we'll help get the issue resolved.

What if my item arrives damaged, defective, or misprinted?

If your order arrives damaged, defective, misprinted, or otherwise isn't what you ordered, please contact us within 30 days of receiving it.

Please include:

• Your order number
• A description of the problem
• A clear photo showing the issue

We'll review the situation and, when eligible, arrange a replacement or refund.

We want you to be proud to wear Saddle Trails Western Wear.

What if I received the wrong item?

If we sent you something different from what you ordered, please contact us with your order number and a photo of the item you received.

We'll work to get it corrected as quickly as possible.

What if my package is lost?

If your tracking shows a problem or your package hasn't arrived after the estimated delivery date, please contact us.

We'll help investigate the shipment and determine the next step.

Claims involving packages lost in transit should be reported within 30 days of the estimated delivery date.

What if I entered the wrong shipping address?

Please double-check your shipping address before submitting your order.

If you notice an error immediately after ordering, contact us as soon as possible. Once an order has entered production or shipped, we may not be able to change the address.

If an order must be reshipped because an incorrect address was entered at checkout, additional shipping charges may apply.

Do you ship internationally?

International shipping may be available to many destinations.

Delivery times vary depending on the destination, carrier, customs processing, and fulfillment location. International customers may also be responsible for customs duties, taxes, or import fees charged by their country.

Still need help?

We're here to help.

If you have a question about your order, sizing, shipping, or one of our products, please reach out through our Contact Us page.

Thank you for supporting Saddle Trails Western Wear and the Western way of life.

Ride Your Own Trail.